Sutherland Global Services provides excellent BPO solutions and has always strived to provide maximum benefits to its clients. Sutherland Global Services uses state-of-the-art technology infrastructure, 20 years of experience, and skilled and trained employees to provide high end solutions to its clients, such as AT&T, Amazon, Dell, HP, Xerox, Gateway, etc. Sutherland helps its esteemed clients achieve the desired business goals, increase revenues, and attain customer satisfaction.
Sutherland Global Services provides happy work environment
Sutherland Global Services not just caters to its clients’ needs but also gives equal importance to its employees’ well-being. The company employees are given all the benefits that they deserve. Company employees are provided with the best BPO training to sharpen their skills and perform as per requirements. Sutherland’s employees also enjoy commissions and bonuses based on their work performance; this further motivates them to do well. The company also gives regular breaks to its employees to cope with work-related stress.
SGS deploys Avaya IP Telephony Solutions
Sutherland Global Services has deployed Avaya IP telephony systems to power its existing IP infrastructure using the available bandwidth and to transport US voice calls to its global centers. Sutherland Global Services wanted a solution that could work over E-1 connection and then also work over DS-3 connection. With Avaya VoIP solution, the company can amalgamate the voice and data traffic and provide superior quality voice solutions to its global clients. The company has set up Avaya IP telephony solution, Avaya Media Server, Avaya communication manager, Avaya IP agent and RAD Vmux-2100. For more information about Avaya IP solution, visit http://www.rad.com/Article/0,6583,33317,00.html.
Sutherland offers BPO solutions to several industries
Sutherland has achieved the position of being a world leader in providing customer management and contact center services. Sutherland offers specialized Customer Lifecycle, Back Office Lifecycle, and Business Transformation solutions to several industries, including Retail/eRetail, Insurance, Mortgage, Banking/Financial Services, Healthcare, Telecommunications, Technology, Energy/Utilities, and Travel & Hospitality. Sutherland follows a strategic approach to improve productivity and overall operational efficiency of its clients. To know more about Sutherland Global Services, visit www.suth.com.
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To Whom It May Concern:
I have been a loyal employee at Sutherland Global Services for a very long time and was extremely offended by an email that was sent out by a telus supervisor which also encourages the receivers to pass it along to all the tax payers they know. The email is attached. I have omitted the Sent To only because I feel the receivers for the most part are innocent with the exception of a few Telus Management(Supervisors, QA, and Trainers). I have heard while standing outside for a cigarette that most of these (the front line telus management team) found this email to be very funny and in their words true. I for one found it extremely racist. It did singled out one race in particular but for me I felt that they could have substituted this race for any other minority race and it would still have the same biting sting that it carries.
It berates, stereotypes and belittles Canadians … it preys upon new comers and anyone who falls into a minority status. As a Canadian citizen I find this humiliating and very upsetting. This is 2008 not 1808! But when this type of prejudices is found in modern day work places and telus management doesn’t find it insulting but encourages you to pass it along! Where is the moral values as a multicultural society? Are we only concern when it affects us directly? What are we teaching our kids? Where do we draw the line?
It was out circulating for almost a week then all of a sudden sutherland management has a problem with this. The rumor is that someone else found this insulting as well and reported it to upper management and only then did management take any action. In fact people were told that if they had read this email they didn’t and those who hadn’t seen it were to delete it. Some people were worried they might lose their jobs over this email. Front line management who were directly involved were told to do damage control and they had to delete it!
It was sent to 69 people that I counted on the list who knows if it was blind carbon copied to anyone else! 69 people had 5-6 days to send this to everyone on their lists! And then they could send it to everyone on their lists! Etc…. You get the idea. No one … and I mean no one apologized to the employees who received this email! No one stepped up and said ‘hey this isn’t a company policy, the individual who sent it these were her views and her views alone’. No one in telus management has taken responsibility for this. In fact I heard a rumor that this woman who sent it out and encouraged everyone to pass it along may have gotten fired but I have seen how sutherland management takes care of their own. She’ll be gone for a little while then mysteriously come back from some medical or stress leave. I have also heard that the whole management team feels that it was wrong for upper management to fire her over a silly email. I have also heard that they are looking for ways to fire the individual who reported this. You can hear a lot when you are standing outside by a dumpster when no one thinks you are listening or that you are of no importance to them.
So it seems to me that telus sutherland management didn’t have a problem with this email until someone who had some common sense and told them that they were in the wrong. What is wrong with the management?
I am absolutely disgusted with the people who are involved in this and they have lost my respect. However I’m sure they would not care because I’m not their type of Canadian considering I probably fall into the minority class. I AM CANADIAN and I feel that this email and the nature of this email is a slap in the face to all of us! You decide.
From: Kelli S Williamson
Sent: Sat 6/7/2008 4:08 PM
To:
Subject: Welfare Poem-Canadian Government Seniors Policy
Welfare Poem
>
> I cross ocean, poor and broke,
> Take bus, see employment folk.
> Nice man treat me good in there,
> Say I need to see welfare.
>
> Welfare say,'You come no more,
> We send cash right to your door.'
> Welfare checks, they make you wealthy,
> Medic aid it keep you healthy!
>
> By and by, I got plenty money,
> Thanks to you, Canadian dummy.
> Write to friends in motherland,
> Tell them 'come fast as you can.'
>
> They come in turbans and Ford trucks,
> I buy big house with welfare bucks
> They come here, we live together,
> More welfare checks -- it gets better!
>
> Fourteen families, they moving in,
> But neighbour's patience wearing thin.
> Finally, white guy moves away,
> Now I buy his house, and then I say,
>
> 'Find more aliens for house to rent.'
> And in the yard I put a tent.
> Send for family they just trash,
> But they, too, draw the welfare cash!
>
> Everything is very good,
> And soon we own the neighbourhood.
> We have hobby, it's called breeding,
> Welfare pay for baby feeding.
>
> Kids need dentist? Wife need pills?
> We get free! We got no bills!
> Canadian crazy! He pay all year,
> To keep welfare running here.
>
> We think Canada darn good place!
> Too darn good for the white man race.
> If they no like us, they can scram,
> Got lots of room in Pakistan !
>
>
> It is interesting that the federal government provides a single
>refugee with a monthly allowance of $1,890.00 and each can also get an
>additional $580.00 in social assistance for a total of $2,470.00.
>
> This compares very well to a single pensioner who after contributing
>to the growth and development of Canada for 40 to 50 years
> Only receives a monthly maximum of $1,012.00 in old age pension and
>Guaranteed Income Supplement.
> Maybe our pensioners should apply as refugees!
>
> Let's send this to all Canadians, so we can all be ticked off and
>maybe we can get the refugees cut back to $1,012.00 and the pensioners up
>to $2,470.00 and enjoy some of the money we were forced to submit to the
>Government over the last 40 or 50 years.
>
> Please forward to every Canadian to expose what our elected
>politicians are doing - to the over-taxed Canadian.
>
> SEND THIS TO EVERY CANADIAN TAXPAYER YOU KNOW
>
>
>
>
>----------
> All new Yahoo! Mail - Get a sneak peak at messages with a handy
>reading pane.